1. Keep your password secret and do not share it with anyone, including Vision Bank representatives.
2. Use multi-factor authentication (MFA) for extra security.
3. Avoid using personal info like your name or birthday in your password.
4. Do not reuse passwords for different accounts.
5. Change your passwords frequently.
6. Use strong passwords with a mix of upper and lower-case letters, numbers, and special characters.
7. Be careful not to share your password through email or messages.

1. Turn on Multi-Factor Authentication (MFA) for your online accounts like iCloud, social media, email, and government accounts.
2. Vision Bank representatives will not ask for your one-time-password (OTP) for any transaction.
3. Always read OTP messages carefully. Scammers can pretend to be a real organization, like a bank, to trick you into giving them the OTP and accessing your device.
4. Do not reply to OTP from unfamiliar numbers sent through SMS or email.

1. Turn on two factor authentication for login.
2. Regularly check and understand your privacy settings.
3. Be cautious about what you post. Do not share information for someone to steal your identity.
4. Watch out for fake versions of your account.
5. Be wary of fake giveaways from suspicious or unknown accounts.
6. Avoid clicking on links from suspicious or fake accounts, especially in direct messages.
7. Do not respond to messages claiming you have won prizes and asking for personal information.
8. Report and block suspicious or fake accounts using the platform reporting feature.

1. Be very careful of official-looking emails or websites that can steal our personal or financial information.
2. Be cautious with email attachments from unknown senders.
3. Watch out for suspicious urgent requests or deadlines.
4. Delete SMS messages with links to suspicious sites.
5. Look out your surroundings, make sure no one is watching over your shoulder.

Some Example of Social Engineering:

Definition of Phishing:

Phishing is a Social Engineering technique, where the attacker impersonates someone else by using email, SMS, WhatsApp or any other communication methods, to steal sensitive information.

1. Email Phishing: Hackers send harmful emails to gain access to personal or financial information.
2. Spoofing: Falsifying data to appear legitimate for unfair advantage.
3. Vishing: Phishing via phone calls or voicemails from seeming trustworthy sources.
4. Smishing: Phishing via SMS on cell phones.

1. Avoid using public computers or devices, like those in cafes or airports, for logging into your online accounts, especially banks.
2. Be cautious when clicking on links or files; they could be harmful.
3. If you get a suspicious link, check its address by hovering over it on your computer or holding down on it on your mobile.
4. Turn off the 'auto complete' feature in your browser to protect your personal info.
5. Use secure and trustworthy websites for online shopping.
6. Secure your wireless network to stop unauthorized access.
7. Do not save your credit card details on browser.

1. Use reputable antivirus software with a personal firewall on your desktop or laptop. Update your device when prompted.
2. Do not leave your device unattended.
3. Avoid connecting to public Wi-Fi networks.
4. Use only well-known and trusted web browsers and keep them updated for security.
5. Consider encrypting your computer's hard disk for added security.

1. Download the Vision Bank Mobile App only from the official App Store or Play Store, as announced by Vision Bank’s Office Website or Social Channels.
2. Keep your mobile device(s) up to date.
3. Understand and control access to your location, media gallery, and other personal information.
4. Always sign out from the Vision Bank SA Mobile App when you are done using it.

1. Limit your travel information to only trusted people, avoid announcing it on social media.
2. Use low limit card, to minimize financial losses, in case card is compromised.

Non-digital data refers to physical info like photocopies, printed papers, and handwritten notes. Attackers can access data from discarded items like expired credit cards or ID copies.

Dispose of confidential documents securely to prevent misuse.

1. Passwords & Multi-Factor Authentication: Utilize robust, unique passwords and employ multi-factor authentication whenever possible.
2. Verify Websites & Secure Connections: Access only verified websites and ensure secure connections (https://) before entering sensitive information.
3. Download Wisely & Update Regularly: Download apps from trusted sources like official app stores and keep all software, including antivirus, updated consistently.

1. Strict Confidentiality: Never share your PIN, OTP, or login credentials with anyone, under any circumstance.
2. MToken & Pop-up Awareness: Be wary of "mToken" requests or pop-up messages seeking personal information. These are likely fraudulent attempts.
3. Official App & Updates: Utilize solely the official Vision Bank SA mobile app downloaded from trusted sources and keep it updated with the latest security patches.

1. PIN Secrecy: Treat your PIN as highly confidential. Never write it down or share it with anyone.
2. Personal Responsibility: Keep your card safe and avoid sharing it with others. Store it securely, preferably in a wallet specifically designed for card protection.
3. Card Disposal Precautions: When a card expires, destroy it securely by cutting it through the magnetic strip and chip. Shred the pieces before discarding them responsibly.
4. Suspicious Activity Reporting: Promptly report any suspicious activity on your card to Vision Bank for immediate action.

1. Shop wisely: Choose reputable online merchants with secure websites featuring https:// connections for added protection.
2. Return & Exchange Policies: Prior to purchasing online, familiarize yourself with the return and exchange policies offered by the retailer.
3. Credit Card Preference: Consider using a credit card for online transactions as it often provides additional fraud protection compared to debit cards. Regularly monitor your online statements for any irregularities.

1. Personal Information Protection: Be aware that Vision Bank will never request personal information, such as passwords or OTPs, via phone or email.
2. Suspicious Transfers & Requests: Exercise caution if ever you encounter requests to transfer money to unknown individuals or organizations. Report such incidents immediately.
3. Malicious App Awareness: Be wary of mobile apps that claim to offer banking services but could potentially steal personal information. Download apps only from verified sources like official app stores.
4. Official App & Login: Always access your e-banking through the official Vision Bank mobile app. Avoid logging in through links or search engines, as these could be phishing attempts.

1. Vision Bank Communication: Remember, Vision Bank will never request your OTP, password, or account details. Remain wary of any such solicitations, regardless of the communication channel.
2. Cybersecurity Awareness: Stay informed about evolving cyber threats and implement appropriate security measures to protect your information.
3. Personal Information Safeguarding: Never disclose your OTP or any other personal information to anyone, even if they claim to be from Vision Bank.
4. Suspicious Activity Reporting: Report any suspicious activity related to your accounts or Vision Bank services immediately.

1. Regular Antivirus Updates: Maintain up-to-date antivirus software on all your devices to combat potential threats.
2. Public Wi-Fi Cautions: Use caution when accessing public Wi-Fi networks, especially for sensitive activities like online banking.
3. Data Backup & Secure Storage: Regularly back up your important data and store it securely, preferably in an encrypted format.
4. Password Management: Use strong, unique passwords for different accounts and consider using a password manager for easy and secure storage.
5. Regular Password Changes: Change your passwords periodically, especially for critical accounts like online banking.